JOB SUMMARY:

The Training Specialist provides support in the development of an efficiently trained workforce by designing and implementing training activities.  The role provides detailed step-by-step training documentation in a consistent, proven document format. In addition, works with managers as appropriate to develop strategies for training design and development that are linked to corporate mission and objectives.    

 JOB DUTIES AND RESPONSIBILITIES:

• Develop, coordinate, and conduct various company wide and Customer Service training programs and seminars.
• Facilitate new employee Customer Service training for all Customer Service staff.
• Monitor and measure quality and effectiveness of all training programs.
• Develops training by creating and maintaining documentation.  Documentation is in a consistent document format in conjunction with process owners; testing and improving documentation to meet training and reference usability requirements.
• Ensures that operational documentation and reference materials are consistent, current and useable; providing job aides, role play and scenarios for students to reinforce documents.
• Supports training needs by developing, planning, scheduling and delivering for new and existing employees in various DentaQuest departments across the enterprise.
• Provides remedial support and assessment tools to assist employees in mastering job skills by working with department coordinators, supervisors and managers. Assesses training needs by monitoring telephone calls written correspondence, processed claims and enrollment transactions.  Provides solutions by reviewing findings and making recommendation to the manager or supervisor.
• Assures learning is taking place by developing and administering tests, assessments, and evaluations on training programs.  Utilizes feedback to improve documentation, courses and assessments.
• Utilize Human Resources database to track, update, and research employee information as needed.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Other duties as assigned.

 Required Experience

College degree and 2 years teaching/training or equivalent in training role.

• Proven ability to develop training plans for adult learners and coordinate delivery of training materials.
• Proven excellent interpersonal, organizational and communication skills.
• Proven teaching and professional presentation skills.
• Knowledge and previous experience using a Learning Management System (LMS) preferred.
• Proven ability to use and incorporate technology in training programs included but not limited to conference calls, video conferencing and webinars.
• Team development and support skills.
• Ability to work well individually and as a team member.
• Proven ability to interact effectively with all levels of the organization.
• PC skills (Microsoft Word, Excel and PowerPoint).

Currently interviewing-apply online www.dentaquest.com