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unite - learn - engage

Online registration closes two days before an event.  Check  "spaces left" in the event list below to determine if walk-in registrations are available. 

To register multiple people online:

  1. click the "add guest" button after entering your first registration; repeat this process to add as many registrations as you want

  2. the system will process one charge for the total amount and send a receipt to the person the main reservation is in.  Please forward the confirmation to the guests you registered.

  3. EXIT from the payment screen before entering credit card information and an invoice will be automatically emailed to you 

Upcoming events

    • 11 Sep 2019
    • 8:00 AM - 5:00 PM
    • LegalZoom Offices 9900 Spectrum Dr. Austin, TX 78717
    • 67

    Morning Session: Real Colors - Presented by P.E.A.R.L. Paragon Consulting

    Real Colors is a dynamic workshop experience using a personality type test. The goal is to provide Learners with the skills to:

    • understand human behavior
    • uncover motivators specific to each temperament
    • improve communications with others

    The basis of this workshop is the Real Colors Personality Type Test: a user-friendly, intuitive tool that identifies four personality types common to all people - Gold, Green, Blue, and Orange

    In the Real Colors fundamentals workshop, Learners will:

    • identify their own - and other people's Real Colors and personal strengths
    • understand the different ways people process information
    • communicate with others in the most effective way possible - including hearing what they're really saying
    • recognize and appreciate the strengths and viewpoints of others
    • apply Real Colors principles to all areas of their lives

    Afternoon Session: Coaching in Color - Presented by Benchmark Portal

    Communicating with understanding and insight is a key skill for contact center professionals.

    In this workshop we take an extra step and ask – how should you apply that understanding and insight to your management skills - - and particularly your role as a mentor and coach? 

    This interactive workshop explores the leadership elements that will make you a better coach, and the ways you can bring best practice methodologies to your coaching and mentoring functions.  Be prepared for fun, challenge and some “aha” moments that will make you better at your job.

    This session will show you how to put the principles into practice and get tangible, measurable results – both short and long term.  Elements will include:

    • -        Active listening skills
    • -        Addressing communication barriers in your center
    • -        Performance Management and Agent Development
    • -        Employee Engagement, Rewards and Recognition
    • -        Coaching Plans – proven approaches you can use immediately

    This workshop borrows materials and methodology from BenchmarkPortal’s highly-regarded Coaching for Performance certification course. 

    Attendance at the morning workshop is not required for this workshop, but is highly recommended.  Essential concepts from the morning session will be summarized at the beginning of this afternoon workshop for any who were unable to attend the morning session. 

    Please contact info@austincontactcenter.org for additional information

    September 11, 2019 | 8:00am - 5:00pm

    LegalZoom Offices

    9900 Spectrum Dr.| Austin, TX |78717



    • 12 Sep 2019
    • 7:30 AM - 5:00 PM
    • UT Commons at the JJ Pickle Center
    • 11

    "The ACCA Fall Symposium offers a great opportunity to meet new customers and thank current ones." 


    Expected attendence is 275+ Senior Leaders, Managers, Supervisors, Trainers, QA, WFM, IT, & HR professionals.


    The Commons Conference provides a unique venue with Exhibitors set up in the Atrium in the heart of the conference space.  All meals and breaks are served here and general session and breakout rooms are tightly clustered around the atrium. 


    Please contact info@austincontactcenter.org for current sponsor opportunities

    September 12, 2019 | 7:30am - 5:00pm

    Exhibitor Set up | September 11 | 1PM-5PM

    UT Commons Conference Center

    10100 Burnet Rd | Austin, TX



    • 12 Sep 2019
    • 7:45 AM - 4:30 PM
    • UT Commons Conference Center Building, 10100 Burnet Road, Bldg 137, Austin, TX 78758
    • 235

    What are the newest industry trends and what can you do to position yourself for long-term success?

    Join us at Fall Symposium and see what's new in our industry. Interactive seminars, fantastic exhibits, renowned keynote speaker, great food, prizes, and networking with old and new friends.  Only $100 if you register by August 18!

    We look forward to seeing you in Austin! 

    September 12, 2019

    Registration & Breakfast opens 7:45AM

    Conference 8:30AM-4:30PM

    UT Commons Conference Center Building,

    10100 Burnet Road, Austin, TX 78758

    $100 Early Registration before August 18, 2019


Call for Speakers

Event Sponsorship

Thank you so much for being a Networking & Learning Luncheon sponsor.

As the monthly luncheon sponsor your contribution of $350.00, will enable members and guests, to continue to benefit from ACCA’s peer-to-peer networking opportunities, professional development programs and industry resources.

Once you have completed the online form, you will receive a confirmation email with details about the current event and a list of items needed by ACCA. If you have any question, please email info@austincontactcenter.org.

COMMENT SECTION: Please enter the MONTH you wish to sponsor.


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