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Online registration closes two days before an event.  Check  "spaces left" in the event list below to determine if walk-in registrations are available. 

To register multiple people online:

  1. click the "add guest" button after entering your first registration; repeat this process to add as many registrations as you want

  2. the system will process one charge for the total amount and send a receipt to the person the main reservation is in.  Please forward the confirmation to the guests you registered.

  3. EXIT from the payment screen before entering credit card information and an invoice will be automatically emailed to you 

Upcoming events

    • 14 Nov 2019
    • 11:15 AM - 1:00 PM
    • Dave & Busters, 9333 Research Blvd, Austin, TX 78759
    • 64
    Register
    Great Call Centers Hire
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    rofessionals pay attention to their top talent and how they work and behave.
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Great Call Centers Hire
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    rofessionals pay attention to their top talent and how they work and behave.
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    Credible
    c
    all
    c
    enter
    p
    Call
    c
    enter
    p
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.

    To Bot or Not? Making a Digital Support Experience Personal

    In an increasingly digital age live chat is rapidly becoming a staple of the online retail and customer service experience. Big Commerce reports that 51% of Americans prefer to shop online versus in a brick and mortar location, and a staggering 96% of Americans have made at least one online purchase. With this information, how do companies continue to make sure that their customers still have the personal, meaningful interactions with company representatives that build loyalty and communicate a unified brand experience? Our experience has been that marrying the functionality and flexibility with AI-powered chat bots along with the personalized and empathetic approach of specialized live agents gives customers the best of both worlds. 

     

    In this discussion we’ll cover our journey from an entirely agent-powered digital experience to integrating an AI-powered bot named Lexi to help LegalZoom’s in-app chat experience increase availability and agent efficiency, as well as some key challenges and successes we experienced along the way.


    Lunch and networking 11:15-11:30AM

    Program 11:30AM-1:00PM

    $30 Members / $35 Future Members

     register_now_button.gif

    About the Speakers: Natalie Fleming and Katie Davis

     

     

    Katie Davis

    Katie Davis manages sales and customer care live chat at LegalZoom.  In her over 7 years of contact center experience, Katie has helped oversee the expansion of the chat team from its infancy and has been a key player in building out the team through talent acquisition, strategic coaching, and technological improvements.  In her free time, the Southwestern University English major unwinds with her favorite books and true crime podcasts.

     

    Natalie Fleming

    Natalie Fleming manages sales and customer care live chat at LegalZoom.  From the beginning stages of chat implementation at the contact center, Natalie has used her creative skills to improve both the customer and agent experiences through the channel. An avid chat user herself, she enjoys learning about the latest chat technology and implementing best practices. In her downtime, the native Austinite enjoys exploring the greenbelts with her 9 year old pup Woody. 

     

     

    • 12 Dec 2019
    • 11:15 AM - 1:00 PM
    • Dave & Busters, 9333 Research Blvd, Austin, TX 78759
    • 67
    Register
    Great Call Centers Hire
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    rofessionals pay attention to their top talent and how they work and behave.
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Great Call Centers Hire
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    rofessionals pay attention to their top talent and how they work and behave.
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    Credible
    c
    all
    c
    enter
    p
    Call
    c
    enter
    p
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.

    Best Practices in Recruitment and Retention


    Lunch and networking 11:15-11:30AM

    Program 11:30AM-1:00PM

    $30 Members / $35 Future Members

     register_now_button.gif

    About the Speaker: Laura Howell

     

     

    Laura Howell is a Division Leader specializing in client success and sales team transformations. Proven success in planning, launching and leading successful client success and sales divisions, with a track record in scaling organizations and implementing practices designed for optimization, operational efficiencies, team motivation, development of leaders and driving positive client relations.

    Laura specializes in strategy and execution with a hyper-focus on people, process and productivity improvement, designed to drive revenue in partnership with clients.  

     

Call for Speakers - COntact us

Event Sponsorship

Thank you so much for being a Networking & Learning Luncheon sponsor.

As the monthly luncheon sponsor your contribution of $350.00, will enable members and guests, to continue to benefit from ACCA’s peer-to-peer networking opportunities, professional development programs and industry resources.

Once you have completed the online form, you will receive a confirmation email with details about the current event and a list of items needed by ACCA. If you have any question, please email info@austincontactcenter.org.

COMMENT SECTION: Please enter the MONTH you wish to sponsor.

EVENT SPONSORSHIP

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