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Events

unite - learn - engage


Online registration closes two days before an event.  View Spaces Left in the event list to determine if walk-in registrations are available. 

To register multiple people online:

  1. Click Add Guest button after entering first enrollment. Repeat process adding as many enrollments as you want.

  2. One charge for the total is generated and a receipt is sent to the person who initiated the enrollment.  Please forward confirmations to your guests.

  3. Exit from payment screen before entering credit card info. An invoice will be emailed to you.

     

Upcoming events

    • 20 Jun 2024
    • 2:00 PM - 4:30 PM
    • 305 W. Liberty Ave Round Rock, TX 78664
    • 34
    Register

    2nd Annual Women In Leadership Luncheon and Tea

    Join your Austin Contact Center Alliance peers for an Afternoon Tea discussing Women in Leadership Topics. This 2nd Annual event will be held at The Centro Event Center in Downtown Round Rock and is sponsored by ACCA Industry Partner, TEKsystems. This event will be an engaging, interactive conversation and each attendee is encouraged to bring their perspective and ideas while enjoying some fun networking, "fancy food" and of course, some afternoon tea with your community peers. Our Keynote Speaker for this event is contact center industry leader Colleen Beers!

    Colleen brings nearly 30 years of experience in driving strategic direction and managing employees and operations in her current role and past roles such as as Chief Administrative Officer, where she is focused on fostering an environment that lets people do their best work. Prior to this, Colleen was Alorica’s President of North America & Europe leading our operational and strategic teams.

    Colleen is the embodiment of Alorica’s promise of Passion, Performance and Possibilities. She began her career on the frontlines, taking calls as an agent—and has worked her way up ever since.

    Previously, Colleen served as Senior Vice President of Operations at Alorica. Under her leadership, Alorica achieved year-over-year growth, diversified its lines of business within targeted accounts and improved the new-client implementation process. Colleen has also been an outspoken supporter of the need to champion, support and promote women internally at Alorica as a board member for the company’s Women’s Initiative.

    Prior to joining Alorica, Colleen was Vice President of Call Center Solutions at Harte-Hanks and worked in a variety of roles including Client Services, New Logo Sales and Training for ACS, Teleperformance and Aegis. She successfully transformed contact center programs, centers and regions—all to deliver on expectations and position her clients with competitive advantages.

    Colleen is also an influential leader on the Customer Contact Week Advisory Board.



    • 19 Sep 2024
    • 7:00 AM - 6:30 PM
    • UT Commons Conference Center Building, 10100 Burnet Road, Bldg 137, Austin, TX 78758
    • 323
    Register

    What are the newest industry trends and what can you do to position yourself for long-term success?

    Join us at this years ACCA Fall Symposium and see what's new in our industry. Interactive seminars, fantastic exhibits, energizing keynote speaker, great food, prizes, and networking with old and new friends.  Simplified pricing - $100 for members, and $150 for non-members. 

    This years event will be kicked off by a Women In Leadership Breakfast led by Valerie McSorley followed by our Keynote Speaker will be Camille Rosales of Hippo Insurance.

    Early Bird Pricing Available - Buy One Registration at regular price, register a friend/colleague for half-price.

    We look forward to seeing you in Austin! 

    September 19, 2024

    Registration & Breakfast opens 7:00AM

    Women In Leadership Breakfast 7:30AM - 8:30AM

    Conference 8:30AM-4:30PM

    Happy Hour Networking 4:30PM - 6:00PM

    UT Commons Conference Center Building,

    10100 Burnet Road, Austin, TX 78758


     

Event Sponsorship

Thank you so much for CONSIDERING BECOMING a Networking & Learning Lunch Sponsor.

As a Networking & Development Lunch Sponsor, your contribution will enable members and guests, to continue to benefit from ACCA’s peer-to-peer networking opportunities, professional development programs and industry resources.

Once you have completed the online form, you will receive a confirmation email with details about the current event and a list of items needed by ACCA. If you have any question, please email info@austincontactcenter.org.

In the Comment section, please enter the MONTH you wish to sponsor.



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