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Calling All Speakers for Bi-Monthly Networking & Development Lunch Events & Annual Fall Symposium/XPO!

Created as a leadership vehicle to address issues affecting contact center management, the Austin Contact Center Alliance, brings the Central Texas Contact Center Community together throughout the year. We are looking for speakers for our Network & Development Lunch (NDL) events and our Annual Fall Symposium/XPO who are focusing on topics that matter.

Who we are looking for?

We’re looking for partners that share our passion for elevating the Contact Center Community, creating a pool of shared resources we can all leverage and benefit from.

Are you a forward thinker with vast experience in the Contact Center industry? Are you willing to share your expertise, your gifts, your secrets and best practices with others? Do you have a knack for getting others excited and taking on new challenges? ACCA wants you!

Session Types

  • Subject Matter Expert Panels
  • Q&A with Contact Center Leader Organizations
  • Breakthrough Case Studies
  • Professional Development Workshops
  • Lunch & Learns

Learning Tracks

  • Customer Experience
  • Technology
  • Leadership
  • Talent Management
  • Human Resources

Topics included but not limited to

  • Innovation: What’s coming for Contact Centers?
  • Omni-channel Communication
  • Putting Agent Success is in the Agents’ Hands
  • Next Level Artificial Intelligence
  • Analytics that Matter
  • Putting Agents in the Driver Seat of Continuous Improvement
  • Recruitment
  • Retaining and developing your High Potentials
  • Turning the tables: Leveraging Social Media to improve your brand
  • Proactive Health & Wellness
  • Motivation, Mindset & Culture
  • On-boarding Done Right
  • Performance Coaching
  • Hot Topics: Equity, Diversity & Inclusion, Women Empowering Women, Men Allies

Submission Deadlines

2020 Annual Fall Symposium/XPO                          May 29

2021 Network & Development Lunch Events        Any time


Submitting Your Proposal

  1. Download and complete the ACCA Speaker Proposal

  2. A video or link to a video with a sample of you speaking. If you do not have a video sample, please record one for your application. A proposal form without a video sample will not be considered.

  3. Submit the completed proposal along with the video or link to a video to info@austincontactcenter.org by the above deadline.


A Board Member will review your submittal and reach out directly to you with a decision.

Speakers selected will receive a complimentary admission to the event for which they are selected.

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