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2023 Annual Fall Symposium/XPO

September 14, 2023 from 7:15AM - 4:30PM Central Time

Followed by a Networking Happy Hour from 4:30PM to 6:00PM 

What is the Fall Symposium/XPO? 

The Fall Symposium is ACCA’s premier annual event and a full-day conference bringing together industry leaders, dynamic speakers, and state-of-the-art resources for Contact Center Professionals in Central Texas.

In 2023, we are pleased to announce our Keynote Speaker for the Fall Symposium is Tiesa Hollaway of Hill Country Community Ministries! 

In 2015, Tiesa Hollaway began her work as the new Executive Director for Hill Country Community Ministries.  Hollaway brings to HCCM amazing energy, enthusiasm and 20+ years of proven nonprofit and organizational development, knowledge and experience.  In the past 7 years, HCCM has grown from serving just over 13,000 individuals to OVER 91,000 individuals in 2021.  HCCM has consistently distributing over 1 MILLION pounds of food the past couple of years, that’s 28+ semi-trucks FULL of food.  More importantly, HCCM went from just 6 programs to 18 programs, 22 collaborative partners PLUS opening a thrift store to HELP our neighbors in need even more. 

Tiesa Hollaway is a Cedar Park Leadership graduate, twice. She is also a Leander Leadership graduate, where she spear headed their service project “Laces for Leander” in 2014. To date, Laces has distributed nearly 7,000 pairs of brand new athletic shoes just before the 1st day of school.  Tiesa is a member of the e-Rotary Club of Austin.  She has served on the Leander Chamber Board of Directors for over 10 years.  Tiesa also volunteers her time at the schools, athletics, her church and mentors when she is called to do so.  Hollaway attended Kansas State University.  She has received numerous awards for her service work such as “Rotarian of the Year” in 2008 & 2012.  She was named “Affiliate of the Year” in 2009 & 2012 by the Williamson County Association of Realtors.  She is a Paul Harris fellow & was inducted into the Rotary District 5870 “Roll of Fame” in 2014.  Tiesa Hollaway accepted the Leander Chamber of Commerce 2016’s Non-Profit of the Year for Hill Country Community Ministries.  And in 2017 Tiesa Hollaway received “Citizen of the Year” by the Leander Chamber of Commerce.

Tiesa Hollaway is married to Michael Hollaway, owner and operator of HD Electric.  Between them, they have five children and 6 grand kids.  When they aren’t doting on their children and grandchildren, they love to spend time with family and serving others.  You can find Tiesa always doing something outdoors. Her hobbies consist of traveling, hiking, travel baseball, adventure races and volunteering…. And she is a Beekeeper as well, owning and operating My Hot Honey Bees in Florence.

In addition to an engaging Keynote Speaker, you also get...

  • Engage in a full day of exciting, relevant programming
  • To see the latest industry trends and emerging technology
  • Learn how to position yourself and your organization for long-term success
  • Networking and mingling with peers and industry leaders

2023 ACCA Fall Symposium Registration

Begin Time End Time Session
7:00 Doors Open
7:15 8:25 Executive Breakfast - Invite Only Sponsored by Humach
7:15 8:30 Breakfast - General Attendees
8:30 9:35 Opening Remarks/ Welcome/Keynote - Tiesa Hollaway
9:35 9:50 Networking
9:50 10:45 People and Leadership Panel Discussion
10:45 11:05 Networking
11:05 12:00 Women in Leadership Panel Discussion
12:00 1:00 Lunch
1:00 1:55 DEI Panel Discussion
1:55 2:10 Networking
2:10 3:05 Quality and Training Panel Discussion
3:05 3:15 Networking
3:15 4:15 Contact Centers in the Age of AI/Digital Transformation
4:15 4:40 Closing Comments
4:40 6:30 Happy Hour

    We Love Our Sponsors! Won't You Be Our Sponsor?

    Sponsors are able to place their products and services front and center of their target audience! Interested in becoming a Sponsor? Exhibit spaces are available now!

    Industry Partner Membership 

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