October 13, 2022 from 7:30AM - 4:30PM Central Time
Followed by a Networking Happy Hour from 4:30PM to 6:00PM
What is the Fall Symposium/XPO?
The Fall Symposium is ACCA’s premier annual event and a full-day conference bringing together industry leaders, dynamic speakers, and state-of-the-art resources for Contact Center Professionals in Central Texas.
In 2022, we are pleased to announce our Keynote Speaker for the Fall Symposium is Mark Miller of J.D. Power!
Mark Miller leads the J.D. Power Global Customer Service Advisory and is responsible for thought leadership, solutions development, strategic alliances and client support. He leads customer service, technical support and sales performance improvement and certification initiatives for the company.
Mark has over 20 years of performance-improvement consulting experience working with small, medium and Fortune 500 clients in more than a dozen industries to improve sales, customer service and technical support operations. Through his work leading the J.D. Power Certified Customer Service Program across channels, Mark has had the opportunity to interact with over 600 high-performing contact centers, which has given him a unique understanding of what customers want and what top performers across industries actually do to deliver an outstanding experience. With this perspective to draw from and with access to the most comprehensive research data around what defines and drives an outstanding customer experience, Mark is one of the foremost authorities on what top performers do to create a differentiated customer experience.
In addition to an engaging Keynote Speaker, you also get...
We Love Our Sponsors! Won't You Be Our Sponsor?
Sponsors are able to place their products and services front and center of their target audience! Interested in becoming a Sponsor? Exhibit spaces are available now!