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Remote Training Strategies

  • 17 Jun 2021
  • 11:30 AM - 12:30 PM
  • https://us02web.zoom.us/j/86288957442?pwd=YmozbFd4N0JKRHVBZjRMd1FBL0VMUT09

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Remote Training Strategies

Are you searching for new ways to improve your contact center’s remote training? Have you found tools and strategies that have worked well for onboarding new agents? Wherever you may be in your remote training journey, we want to hear from you! Bring your remote training stories to this interactive session where you’ll have the opportunity to learn what other contact centers are doing to train successfully, share challenges you’re facing, and ask questions with a network of your peers. Micah Peterson, a knowledge management expert, will walk you through actionable strategies that you can start implementing in your contact center. As a thank you for sharing your story you’ll be entered for a chance to win a $100 Amazon gift card!

About Micah Peterson:

Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 years. When he’s not sharing his love for knowledge management you can find him playing with his seven kids, solving a Rubik’s Cube, or helping out at his local church.

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