Improving Communication and Engagement in Your Contact Center

Improving Communication and Engagement in Your Contact Center

Communication is Key

Internal communication between different departments can be challenging. Join ACCA for a chat with Robert Hood like to learn proven techniques used over the years in state government that will permanently improve communication.

Employee Engagement

Ever wonder how that company has such high retention and employee satisfaction? ACCA is giving you a double header on March 12th with another talk with Eva MacCleery on how to boost morale, retention, and engagement on a shoestring budget or no budget