Great Call Centers Hire
Great
Talent
Finding the right talent can be one of the most challenging and exciting
tasks
a company/person
can do
.
All too often leaders hire for skill but terminate for behavior.
Credible
c
all
c
enter
p
rofessionals pay attention to their top talent and how they work and behave.
Call
c
enter
p
rofessionals who invest
time, effort
and
create a
well
-
designed structured
behavioral
-
interviewing program can help managers more accurately predict a candidate's
p
otential for success on the job. Such a program can also reduce potential legal challenges to the
interviewing process
.
During this
60
-
minute
presentation, participants
learn
to determine their
top 5 traits that will help
them write great questions, predi
ct call center behavior and hire the right people for their
organization.
Learning Outcomes
Define behavioral interviewing, selection and talent interviewing concepts
Learn how to listen to your top talent to create questions and predictive response
Discuss how top traits can be turned into questions which will produce better hiring
practices.
Great Call Centers Hire
Great
Talent
Finding the right talent can be one of the most challenging and exciting
tasks
a company/person
can do
.
All too often leaders hire for skill but terminate for behavior.
Credible
c
all
c
enter
p
rofessionals pay attention to their top talent and how they work and behave.
Call
c
enter
p
rofessionals who invest
time, effort
and
create a
well
-
designed structured
behavioral
-
interviewing program can help managers more accurately predict a candidate's
p
otential for success on the job. Such a program can also reduce potential legal challenges to the
interviewing process
.
During this
60
-
minute
presentation, participants
learn
to determine their
top 5 traits that will help
them write great questions, predi
ct call center behavior and hire the right people for their
organization.
Learning Outcomes
Define behavioral interviewing, selection and talent interviewing concepts
Learn how to listen to your top talent to create questions and predictive response
Discuss how top traits can be turned into questions which will produce better hiring
practices.
Great
Talent
Finding the right talent can be one of the most challenging and exciting
tasks
a company/person
can do
.
All too often leaders hire for skill but terminate for behavior.
Credible
c
all
c
enter
p
Call
c
enter
p
rofessionals who invest
time, effort
and
create a
well
-
designed structured
behavioral
-
interviewing program can help managers more accurately predict a candidate's
p
otential for success on the job. Such a program can also reduce potential legal challenges to the
interviewing process
.
During this
60
-
minute
presentation, participants
learn
to determine their
top 5 traits that will help
them write great questions, predi
ct call center behavior and hire the right people for their
organization.
Learning Outcomes
Define behavioral interviewing, selection and talent interviewing concepts
Learn how to listen to your top talent to create questions and predictive response
Discuss how top traits can be turned into questions which will produce better hiring
practices.
Talent
Finding the right talent can be one of the most challenging and exciting
tasks
a company/person
can do
.
Credible
c
all
c
enter
p
Call
c
enter
p
time, effort
and
create a
well
-
designed structured
behavioral
-
interviewing program can help managers more accurately predict a candidate's
p
.
During this
60
-
minute
presentation, participants
learn
to determine their
top 5 traits that will help
them write great questions, predi
ct call center behavior and hire the right people for their
organization.
Learning Outcomes
Define behavioral interviewing, selection and talent interviewing concepts
Learn how to listen to your top talent to create questions and predictive response
Discuss how top traits can be turned into questions which will produce better hiring
practices.
Leading With Authenticity
Authentic Leadership has been a hot topic for years. In the face of low employee engagement, high turnover, and rising mental health costs for employers, leaders have scrambled to humanize the workplace without losing sight on KPIs. How does adding authenticity to leadership create a more hospitable team environment and healthy workplace culture? How does a leader start to introduce authenticity, and how much authenticity is too much for a productive workplace?
In this workshop -- yes, there will be lecture, small group discussion, and practice! -- we will learn how authenticity impacts your employees' trust in you. We will address challenges in balancing authenticity with leadership responsibilities. We will practice simple exercises for building trust that you can take back to your teams.
Lunch and networking 11:15-11:30AM
Program 11:30AM-1:00PM
$30 Members / $35 Future Members
About the Speaker: David Staab
David Staab is a leadership agility coach and trainer. He provides training for emerging leaders at conscious companies who want to take care of their people while growing business. With short workshops, skill growth training series, and coaching he helps you level up your effectiveness and grow into new leadership opportunities.
