ACCA ANNUAL FALL Symposium/XPO

What is the Fall Symposium/XPO? 

The Fall Symposium is ACCA’s premier annual event and a full-day conference bringing together industry leaders, dynamic speakers, and state-of-the-art resources for Contact Center Professionals in Central Texas.

In 2024, we are pleased to announce our Keynote Speaker for the Fall Symposium is Camille Rosales of Hippo Insurance! 

Camille Rosales is a passionate leader who believes that the strength of any organization is its people. As Vice President of Customer Support at Hippo, she takes every opportunity to mentor, coach, and develop Hippo’s customer support team to foster an environment of employee engagement and an inclusive workplace. She empowers her team to make the best decisions while always putting the customer at the center of those decisions.

With over 13 years of experience in insurance with Fortune 100 companies, Camille has grown her leadership in customer centricity, process improvement, and strategic direction. In her work, Camille is an advocate of women and people of color advancing in the Insurance industry. She has been a part of leadership discussions and panels focused on ways to encourage diversity in the insurance industry. She works with mentees on ways to grow and develop in their respected career paths as an active mentor through the Everwise mentor program. In her spare time, she enjoys traveling with her two children and listening to audiobooks.

In addition to an engaging Keynote Speaker, you also get...

• Engage in a full day of exciting, relevant programming
• To see the latest industry trends and emerging technology
• Learn how to position yourself and your organization for long-term success
• Networking and mingling with peers and industry leaders

2024 ACCA Fall Symposium Registration

Our 2024 lineup includes... 

Women In Leadership Breakfast

A morning of networking and sharing the challenges of leading as women, career discussions, pivoting in your career, allyship among women and selling your personal brand in a remote world.

Leading People and All Generations in the Digital Age

In today's rapidly evolving digital landscape, effective leadership requires more than just traditional management skills. Join us for an engaging breakout session where we delve into the dynamic challenges and innovative strategies of leading a diverse, multi-generational workforce in the digital age.

Explore how to harness the strengths of different generations, from tech-savvy Gen Z to experienced Baby Boomers, and create a cohesive, collaborative environment that drives organizational success. Discover techniques for communication, motivation, and performance management tailored to the unique needs and preferences of each generation.

This session will feature interactive discussions, and expert insights on:

• Bridging generational gaps and fostering mutual respect.
• Leveraging digital tools to enhance team collaboration and productivity.
• Cultivating a culture of continuous learning and adaptability.

Whether you're a seasoned leader or an emerging manager, this session will equip you with the knowledge and skills to lead with confidence and agility in the digital age. Don’t miss this opportunity to transform your leadership approach and inspire your team to reach new heights!

Renaissance Reimagined: Empowering Humans and AI in the Digital Evolution 

The Importance of Having an Inclusive Workplace

Diversity, equity, inclusion, and allyship are crucial for creating a positive, innovative, and high-performing workplace. These principles uphold ethical standards and advance broader social equity. Join us as we explore the importance of awareness, education, and engagement in our roles within DEI and allyship. Specific topics inlcude:

• Mental Health and Wellbeing
• Cultural Competency and Awareness
• Microaggressions and unconscious bias

Knowledge Management

J.D. Power lists knowledge of agents as being one of the top 5 experiential drivers for customer satisfaction. Today’s human agents rely on knowledge management systems to deliver agent experiences at the speed of communication, and customers rely on our brands knowledge management processes to deliver fast and accurate responses to questions and other reasons for calling. Join us as our panel dives into this foundational topic for every contact center regardless of how manual or automated your center is.

Hiring, Recruiting, Onboarding, and Retention in the Digital/Remote Age

The panel will address how they successfully recruit remote agents, the process they follow for hiring that has proven to be successful so that new hires feel comfortable and engaged. We will tackle the proper avenues during the onboarding/training process, and address how organizations successfully engage their employees so that they retain them and see positive improvements in their productivity.

Quality Analytics and Training in the AI World

The Quality and Training landscape has changed significantly over the past few years. Join our panel as we discuss how today’s contact center quality and training leaders have incorporated new technologies to improve analytics and increase the effectiveness of data driven decision making allowing performance, training and development methodologies to meet the needs of today’s contact center.

We Love Our Sponsors! Won't You Be Our Sponsor?

Sponsors are able to place their products and services front and center of their target audience! Interested in becoming a Sponsor? Exhibit spaces are available now!

Industry Partner Membership