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ACCA offers four membership levels:
The Austin Contact Center Alliance (ACCA) is a dynamic organization that serves as Central Texas' top resource for industry information, networking and educational opportunities. A strong and vibrant association is the backbone of every established profession. We are proud to promote the contact center industry and create a professional identity for our members. Our members consist of call centers of all sizes, vendors, educational providers and other support organizations. It is through the great diversity of our membership that we can provide a source for education, networking and community.
Individual Member - For one industry professional currently working in Contact Center whose employer is not an ACCA Member
Contact Center Members - Add an unlimited number of employees from the same organization to the membership and everyone enjoys membership benefits for one low price
Discounts to ACCA Events - ACCA Members pay discounted member rates for all ACCA events including monthly lunch meetings, annual Fall Symposium and Contact Center tours.
Online Member Directory - Extend your networking beyond ACCA events and connect with peers you meet through the online membership directory.
Monthly Luncheons - ACCA holds monthly programming that addresses contact center issues from workforce development and operations, to technology and services; that keep Austin’s contact center industry abreast of current and emerging trends. Members receive reduced admission to monthly luncheons.
Contact Center Tours
Austin Contact Center Alliance sponsors two to four contact center tours each year, providing contact center professionals insight on how other organizations manage their operations, staffing and technology. Members receive reduced admission to contact center tours. Members receive reduced admission.
MemberConnect – ACCA Members-only Website: The Austin Contact Center Alliance website serves as an additional resource for recruiting, industry-related information, and a calendar of ACCA and upcoming industry events. The Member’s Only section includes presentation and newsletter archives and a member directory.