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Online registration closes two days before an event.  Check  "spaces left" in the event list below to determine if walk-in registrations are available. 

To register multiple people online:

  1. click the "add guest" button after entering your first registration; repeat this process to add as many registrations as you want

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  3. EXIT from the payment screen before entering credit card information and an invoice will be automatically emailed to you 

Upcoming events

    • 10 Oct 2019
    • 11:15 AM - 1:00 PM
    • Dave & Busters, 9333 Research Blvd, Austin, TX 78759
    • 70
    Register
    Great Call Centers Hire
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    rofessionals pay attention to their top talent and how they work and behave.
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Great Call Centers Hire
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    rofessionals pay attention to their top talent and how they work and behave.
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    Credible
    c
    all
    c
    enter
    p
    Call
    c
    enter
    p
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.

    Making Data Actionable For Your Contact Center


    Lunch and networking 11:15-11:30AM

    Program 11:30AM-1:00PM

    $30 Members / $35 Future Members

     register_now_button.gif

    About the Speaker: Dewi Smith

     

     

    Dewi is an operational leader passionate in her belief that better collaboration means better business. She bridges teams and people to create balanced operations solutions, infused with great ideas from the front line, managerial, and executive ranks. Her superpower is a deep concern for people balanced with a commitment to data-guided decisions. Her research skills of observation, active listening, and the creation of effective ad hoc partnerships have shaped her business orientation toward relentless collaboration and constant inquiry. 

     

    • 12 Dec 2019
    • 11:15 AM - 1:00 PM
    • Dave & Busters, 9333 Research Blvd, Austin, TX 78759
    • 70
    Register
    Great Call Centers Hire
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    rofessionals pay attention to their top talent and how they work and behave.
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Great Call Centers Hire
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    rofessionals pay attention to their top talent and how they work and behave.
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    Credible
    c
    all
    c
    enter
    p
    Call
    c
    enter
    p
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.

    Best Practices in Recruitment and Retention


    Lunch and networking 11:15-11:30AM

    Program 11:30AM-1:00PM

    $30 Members / $35 Future Members

     register_now_button.gif

    About the Speaker: Laura Howell

     

     

    Laura Howell is a Division Leader specializing in client success and sales team transformations. Proven success in planning, launching and leading successful client success and sales divisions, with a track record in scaling organizations and implementing practices designed for optimization, operational efficiencies, team motivation, development of leaders and driving positive client relations.

    Laura specializes in strategy and execution with a hyper-focus on people, process and productivity improvement, designed to drive revenue in partnership with clients.  

     

Call for Speakers - COntact us

Event Sponsorship

Thank you so much for being a Networking & Learning Luncheon sponsor.

As the monthly luncheon sponsor your contribution of $350.00, will enable members and guests, to continue to benefit from ACCA’s peer-to-peer networking opportunities, professional development programs and industry resources.

Once you have completed the online form, you will receive a confirmation email with details about the current event and a list of items needed by ACCA. If you have any question, please email info@austincontactcenter.org.

COMMENT SECTION: Please enter the MONTH you wish to sponsor.

EVENT SPONSORSHIP

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