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• Making Data Actionable For Your Contact Center

  • When
    10 Oct 2019
  •  
    11:15 AM - 1:00 PM
  • Location
    Dave & Busters, 9333 Research Blvd, Austin, TX 78759
  • Spaces left
    70

  Register

  Great Call Centers Hire

  Great

  Talent

  Finding the right talent can be one of the most challenging and exciting

  tasks

  a company/person

  can do

  .

  All too often leaders hire for skill but terminate for behavior.

  Credible

  c

  all

  c

  enter

  p

  rofessionals pay attention to their top talent and how they work and behave.

  Call

  c

  enter

  p

  rofessionals who invest

  time, effort

  and

  create a

  well

  -

  designed structured

  behavioral

  -

  interviewing program can help managers more accurately predict a candidate's

  p

  otential for success on the job. Such a program can also reduce potential legal challenges to the

  interviewing process

  .

  During this

  60

  -

  minute

  presentation, participants

  learn

  to determine their

  top 5 traits that will help

  them write great questions, predi

  ct call center behavior and hire the right people for their

  organization.

  Learning Outcomes

  

  Define behavioral interviewing, selection and talent interviewing concepts

  

  Learn how to listen to your top talent to create questions and predictive response

  

  Discuss how top traits can be turned into questions which will produce better hiring

  practices.

  Great Call Centers Hire

  Great

  Talent

  Finding the right talent can be one of the most challenging and exciting

  tasks

  a company/person

  can do

  .

  All too often leaders hire for skill but terminate for behavior.

  Credible

  c

  all

  c

  enter

  p

  rofessionals pay attention to their top talent and how they work and behave.

  Call

  c

  enter

  p

  rofessionals who invest

  time, effort

  and

  create a

  well

  -

  designed structured

  behavioral

  -

  interviewing program can help managers more accurately predict a candidate's

  p

  otential for success on the job. Such a program can also reduce potential legal challenges to the

  interviewing process

  .

  During this

  60

  -

  minute

  presentation, participants

  learn

  to determine their

  top 5 traits that will help

  them write great questions, predi

  ct call center behavior and hire the right people for their

  organization.

  Learning Outcomes

  

  Define behavioral interviewing, selection and talent interviewing concepts

  

  Learn how to listen to your top talent to create questions and predictive response

  

  Discuss how top traits can be turned into questions which will produce better hiring

  practices.

  Great

  Talent

  Finding the right talent can be one of the most challenging and exciting

  tasks

  a company/person

  can do

  .

  All too often leaders hire for skill but terminate for behavior.

  Credible

  c

  all

  c

  enter

  p

  Call

  c

  enter

  p

  rofessionals who invest

  time, effort

  and

  create a

  well

  -

  designed structured

  behavioral

  -

  interviewing program can help managers more accurately predict a candidate's

  p

  otential for success on the job. Such a program can also reduce potential legal challenges to the

  interviewing process

  .

  During this

  60

  -

  minute

  presentation, participants

  learn

  to determine their

  top 5 traits that will help

  them write great questions, predi

  ct call center behavior and hire the right people for their

  organization.

  Learning Outcomes

  

  Define behavioral interviewing, selection and talent interviewing concepts

  

  Learn how to listen to your top talent to create questions and predictive response

  

  Discuss how top traits can be turned into questions which will produce better hiring

  practices.

  Talent

  Finding the right talent can be one of the most challenging and exciting

  tasks

  a company/person

  can do

  .

  Credible

  c

  all

  c

  enter

  p

  Call

  c

  enter

  p

  time, effort

  and

  create a

  well

  -

  designed structured

  behavioral

  -

  interviewing program can help managers more accurately predict a candidate's

  p

  .

  During this

  60

  -

  minute

  presentation, participants

  learn

  to determine their

  top 5 traits that will help

  them write great questions, predi

  ct call center behavior and hire the right people for their

  organization.

  Learning Outcomes

  

  Define behavioral interviewing, selection and talent interviewing concepts

  

  Learn how to listen to your top talent to create questions and predictive response

  

  Discuss how top traits can be turned into questions which will produce better hiring

  practices.

  Making Data Actionable For Your Contact Center

  
  

  

  Lunch and networking 11:15-11:30AM

  Program 11:30AM-1:00PM

  $30 Members / $35 Future Members

   

  About the Speaker: Dewi Smith

   

   

  Dewi is an operational leader passionate in her belief that better collaboration means better business. She bridges teams and people to create balanced operations solutions, infused with great ideas from the front line, managerial, and executive ranks. Her superpower is a deep concern for people balanced with a commitment to data-guided decisions. Her research skills of observation, active listening, and the creation of effective ad hoc partnerships have shaped her business orientation toward relentless collaboration and constant inquiry. 

   

  Show details
• Best Practices in Recruitment and Retention

  • When
    12 Dec 2019
  •  
    11:15 AM - 1:00 PM
  • Location
    Dave & Busters, 9333 Research Blvd, Austin, TX 78759
  • Spaces left
    70

  Register

  Great Call Centers Hire

  Great

  Talent

  Finding the right talent can be one of the most challenging and exciting

  tasks

  a company/person

  can do

  .

  All too often leaders hire for skill but terminate for behavior.

  Credible

  c

  all

  c

  enter

  p

  rofessionals pay attention to their top talent and how they work and behave.

  Call

  c

  enter

  p

  rofessionals who invest

  time, effort

  and

  create a

  well

  -

  designed structured

  behavioral

  -

  interviewing program can help managers more accurately predict a candidate's

  p

  otential for success on the job. Such a program can also reduce potential legal challenges to the

  interviewing process

  .

  During this

  60

  -

  minute

  presentation, participants

  learn

  to determine their

  top 5 traits that will help

  them write great questions, predi

  ct call center behavior and hire the right people for their

  organization.

  Learning Outcomes

  

  Define behavioral interviewing, selection and talent interviewing concepts

  

  Learn how to listen to your top talent to create questions and predictive response

  

  Discuss how top traits can be turned into questions which will produce better hiring

  practices.

  Great Call Centers Hire

  Great

  Talent

  Finding the right talent can be one of the most challenging and exciting

  tasks

  a company/person

  can do

  .

  All too often leaders hire for skill but terminate for behavior.

  Credible

  c

  all

  c

  enter

  p

  rofessionals pay attention to their top talent and how they work and behave.

  Call

  c

  enter

  p

  rofessionals who invest

  time, effort

  and

  create a

  well

  -

  designed structured

  behavioral

  -

  interviewing program can help managers more accurately predict a candidate's

  p

  otential for success on the job. Such a program can also reduce potential legal challenges to the

  interviewing process

  .

  During this

  60

  -

  minute

  presentation, participants

  learn

  to determine their

  top 5 traits that will help

  them write great questions, predi

  ct call center behavior and hire the right people for their

  organization.

  Learning Outcomes

  

  Define behavioral interviewing, selection and talent interviewing concepts

  

  Learn how to listen to your top talent to create questions and predictive response

  

  Discuss how top traits can be turned into questions which will produce better hiring

  practices.

  Great

  Talent

  Finding the right talent can be one of the most challenging and exciting

  tasks

  a company/person

  can do

  .

  All too often leaders hire for skill but terminate for behavior.

  Credible

  c

  all

  c

  enter

  p

  Call

  c

  enter

  p

  rofessionals who invest

  time, effort

  and

  create a

  well

  -

  designed structured

  behavioral

  -

  interviewing program can help managers more accurately predict a candidate's

  p

  otential for success on the job. Such a program can also reduce potential legal challenges to the

  interviewing process

  .

  During this

  60

  -

  minute

  presentation, participants

  learn

  to determine their

  top 5 traits that will help

  them write great questions, predi

  ct call center behavior and hire the right people for their

  organization.

  Learning Outcomes

  

  Define behavioral interviewing, selection and talent interviewing concepts

  

  Learn how to listen to your top talent to create questions and predictive response

  

  Discuss how top traits can be turned into questions which will produce better hiring

  practices.

  Talent

  Finding the right talent can be one of the most challenging and exciting

  tasks

  a company/person

  can do

  .

  Credible

  c

  all

  c

  enter

  p

  Call

  c

  enter

  p

  time, effort

  and

  create a

  well

  -

  designed structured

  behavioral

  -

  interviewing program can help managers more accurately predict a candidate's

  p

  .

  During this

  60

  -

  minute

  presentation, participants

  learn

  to determine their

  top 5 traits that will help

  them write great questions, predi

  ct call center behavior and hire the right people for their

  organization.

  Learning Outcomes

  

  Define behavioral interviewing, selection and talent interviewing concepts

  

  Learn how to listen to your top talent to create questions and predictive response

  

  Discuss how top traits can be turned into questions which will produce better hiring

  practices.

  Best Practices in Recruitment and Retention

  
  

  

  Lunch and networking 11:15-11:30AM

  Program 11:30AM-1:00PM

  $30 Members / $35 Future Members

   

  About the Speaker: Laura Howell

   

   

  Laura Howell is a Division Leader specializing in client success and sales team transformations. Proven success in planning, launching and leading successful client success and sales divisions, with a track record in scaling organizations and implementing practices designed for optimization, operational efficiencies, team motivation, development of leaders and driving positive client relations.
  

  Laura specializes in strategy and execution with a hyper-focus on people, process and productivity improvement, designed to drive revenue in partnership with clients.  

   

  Show details