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Online registration closes two days before an event.  Walk-in registrations are available.  

To register multiple people online:

  1. click the "add guest" button after entering your first registration

  2. add as many registrations as you want

  3. the system will process one charge for the total amount and send a receipt to the person the main reservation is in.  Please forward the confirmation to the guests you registered.

  4. you can request an invoice by selecting "manual" as the payment option

Upcoming events

    • 09 Feb 2012
    • 11:00 AM - 1:00 PM
    • NEW LOCATION: Tokyo Electron, 2400 Grove Blvd., Austin, TX 78741
    • 26

     

    The Message is YOU: Practical Tips for Powerful Presentations


    "The Message Is You" helps audience members bring their own individuality and authenticity into presentations and speeches. The speaker emphasize making a few points well, not many points badly, how to deal with the unexpected and turn it to your advantage. Audience members get to practice what they've learned at the end of the talk.

     

    Lunch and networking 11:00AM-11:30AM

    Program 11:30AM-1:00PM

    $30 Members / $35 Non-members

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    Speaker - Jim Comer

    Professional Speaker; Speech Coach; Writer; Author of ‘When Roles Reverse: A Guide to Parenting Your Parents’

    • 08 Mar 2012
    • 11:00 AM - 1:00 PM
    • NEW LOCATION: Dave & Busters, 9333 Research Blvd, Austin, TX 78759
    • 67

    The Power of Personalized Coaching


    When coaching is added to training productivity increases by up to 86%, and employee retention increases by 32%.

     

    Personalized coaching techniques can increase employee motivation, performance, and overall personal satisfaction.  Coaching empowers people to acquire, develop, and strengthen skills in order to overcome challenges and meet their goals.  Organizations experience many benefits to implementing coaching programs in their companies including:

    Ø       Increased productivity

    Ø       Higher quality performance

    Ø       Improved relationships between direct reports and supervisors 

    In this interactive workshop, participants will experience and practice coaching so they can help themselves, employees, and peers to develop and grow personally and professionally. 

     

    Participants will walk away from this workshop with at least one coaching tool that can be immediately applied in their day to day role.

     

    Lunch and networking 11:00AM-11:30AM

    Program 11:30AM-1:00PM

    $30 Members / $35 Non-members

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    Speaker: Sarah Horn, Director Coaching Education, Altius Education

    As a certified professional coach, Sarah’s career is focused on people and performance.  She has partnered with dozens of universities across the country to develop, lead, and manage coaching programs that enhance student engagement and improve the overall student experience. In her current role with Altius Education, Sarah is the Director of Coaching Education, leading that organization's coach training programs that support the development of employee skill and satisfaction.  Sarah was an undergraduate psychology major and varsity field hockey player for the University of Rochester, and continues to focus on the field of sport psychology, motivation, and peak performance in her post-graduate studies at JFK University.

    sponsored by:  

    • 19 Apr 2012
    • 4:30 PM - 7:30 PM
    • 1520 Rutherford Ln, Bldg. IV
    • 22

    The Business of Leadership


    A uniue approach to developing leaders within your organization

    Often we promote those who excel as individual contributors.  They’re never late coming back from lunch; they don’t talk back; they consistently deliver excellent service. In short, they do what's expected to the best of their ability. But does that make them leadership material? Maybe and maybe not. What are we doing to prepare them to make the transition?

    ACCA has partnered with recognized call center experts Trostle & Associates to bring you a 6 month course designed to bring new leaders up to speed quickly. This course led by ACCA members teaches new leaders the "Business of Leadership" and fast tracks their development plan. 

    This is NOT another call center training course.  It IS a well rounded development program that helps leaders and those identified for leadership understand how business works and how to make the transition from Individual  Contributor to supervisor or manager.  Participants will:

    • Develop skills needed to analyze, coach, and provide feedback
    • Learn to align personal and team goals with corporate vision and values
    • Leave with a personal action plan that can be implemented right away

    Be one of the first to get certified in a program that will fast become an industry standard!

    >>Download brochure   >>Download course agenda

    11 bi-weekly sessions | starting April 19, 2012

    4:30PM-7:30PM

    $895 Members | $1195 Non-members

    (monthly billing available)

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Past events

12 Jan 2012 What's Your Plan Be?
08 Dec 2011 Digital Self Defense
10 Nov 2011 The Business of Leadership
21 Sep 2011 Symposium Exhibitor
21 Sep 2011 ACCA Fall Symposium (and all related workshops)
11 Aug 2011 Contact Center Tour-Texas Department of Licensing & Regulation
14 Jul 2011 Changing the Landscape of the Customer Experience
09 Jun 2011 “It’s Cheaper to Keep ‘Em”
12 May 2011 Develop a Team of Superheroes
14 Apr 2011 Contact Center Tour-Progressive Insurance
10 Mar 2011 Building Your Mindset For Service
10 Feb 2011 Interactive Team Building
13 Jan 2011 Thriving in Stress
09 Dec 2010 Contact Center Tour-Time Warner
09 Dec 2010 Contact Center Tour-Time Warner
11 Nov 2010 Customer Self-Service Solutions
08 Sep 2010 Symposium Exhibitor
08 Sep 2010 ACCA Fall Symposium
08 Sep 2010 Symposium Sponsor
12 Aug 2010 Building Your Leadership Strengths
08 Jul 2010 Top Five Laws of Teamwork
18 Jun 2010 ACCA Night at the Ball Park
13 May 2010 Building Your Talent Pools Though Skill Based Mentoring
08 Apr 2010 Dealing With Disgruntled Employees
11 Mar 2010 Making Text Work For Your Company
11 Feb 2010 Punished by Rewards: A Unique Look at Employee Motivation and Incentives
14 Jan 2010 From the Call Center Floor to the Executive Suite
11 Dec 2009 Contact Center Tour
12 Nov 2009 Back Stage at the Long Center
08 Oct 2009 Customer Service Week Happy Hour
10 Sep 2009 Symposium Exhibitor Registration
10 Sep 2009 2009 Fall Symposium Registration
10 Sep 2009 Symposium Sponsor Registration
10 Sep 2009 Executive Roundtable Sponsor
13 Aug 2009 Farmers Contact Center Tour
09 Jul 2009 Employee Motivation and Engagement Round Table featuring Steve Harper & Laurie Alm
11 Jun 2009 Summer Networking Social Session
14 May 2009 Making Automated Self-Service Work for Your Customers and Your Business
09 Apr 2009 Mastering the Big 5
12 Mar 2009 Workforce Optimization for Contact Centers: A How To Guide
12 Feb 2009 American Cancer Society Tour and Home Agent Discussion - AFTERNOON
12 Feb 2009 American Cancer Society Tour and Home Agent Discussion - Morning
15 Jan 2009 Steve Harper, author of The Ripple Effect: Maximizing the Power of Relationships For Your Life and Business
11 Dec 2008 Investing in Wellness: The Benefits of a Healthier Workforce
13 Nov 2008 Ready Set WOW!
09 Oct 2008 Customer Service Week Happy Hour
14 Aug 2008 Gila Corporation Contact Center Tour - Afternoon Tour
14 Aug 2008 Gila Corporation Contact Center Tour - Morning Tour
10 Jul 2008 Seven Actionable Tactics for Immediate Contact Center Improvements
12 Jun 2008 Evening Networking Social - 8 Minute Ripple
08 May 2008 Inventions & Innovations - How Technology Is Changing Our Lives
10 Apr 2008 Design a Maverick life and living
13 Mar 2008 Apple Contact Center Tour - 1:00 PM Tour
13 Mar 2008 Apple Contact Center Tour - 11:30 AM Tour
06 Mar 2008 ACCA @ Skillpoint Alliance Career Fair
14 Feb 2008 Improving Productivity through Ergonomics - Live Demo!
06 Feb 2008 Confronting the Current Talent Crunch
10 Jan 2008 Network & Learning Luncheon
13 Dec 2007 Winter Round Table
08 Nov 2007 Home Based Agents - on the Call Center Radar
18 Oct 2007 2007 Fall Symposium
26 Sep 2007 Inside/Out: A Culture of Retention
13 Sep 2007 Austin 3-1-1 Contact Center Tour
08 Aug 2007 August Networking Luncheon - Manage Employees Legally and Effectively
12 Jul 2007 July Networking Luncheon
14 Jun 2007 June Networking Luncheon
 

 210 Barton Springs, Suite 400 Austin, TX  78704     Phone: 512.322.5648     Fax: 512.478.8819     Main Email: info@austincontactcenter.org