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Learning Events

Please Note: online registration closes two days before an event. 

If you are attempting to register online less than two days before an event, please email info@austincontactcenter.org to determine if onsite registrations are available

To register multiple people online:

  1. click the "add guest" button after entering your first registration

  2. add as many registrations as you want

  3. the system will process one charge for the total amount

Upcoming events

    • August 12, 2010
    • 11:30 AM - 01:00 PM
    • National Instruments, 11500 N MO Pac Expy, Building C Austin, TX 78759
    • 24

    Building Your Leadership Strengths

    "A coach must think of his/her people in terms of their potential, not just their performance."

    Nearly a decage ago, Gallup unveiled the results of a landmark 30-year research project that ignited a global conversatin on the topic of strenghts.  More than 3 million people have since taken Gallup's StrenghtsFinder assessment.  In recent years, while continuing to learn more about strenghts, Gallup scientists have also been examining decades of data on the topic of leadership.  They studied more than 1 million work teams, conducted more than 20,000 in-depth interviews with leaders and, even interviewed more than 10,000 followers worldwide.  The question? "Why do people follow the most important leader in their life"?

    During this presentation, participants will learn the results of Gallup's research and how it can impact their development as leaders.  Participants will also discuss the strenghts based movement and how to leverage strenghts and manage gaps. 

    Leadership is a learned skill, not a birthright! Attend the ACCA lunch August 12 and learn how to build your personal leadership strenghts.

    August 12, 2010

    11:30AM-1:00PM

    $30 Members / $35 Non-members

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    Speaker Info

    Bob Lewis, assistant director for University of Texas at Austin Professional Development Center.  He has more than 25 years experience in education, human resources and leadership.  Bob has worked extensively in helping organizations develop talent mangaement processes, coaching and mentoring employees and implementing leadership develoipment programs.  Bob is a nationally known speaker whose clients include Dell, Home Depot, IBM, American Society for Training and Development (ASTD), Social Security Administration and Society for Human Resources Management (SHRM) 



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    • September 08, 2010
    • 04:30 PM
    • September 09, 2010
    • 05:00 PM
    • UT Commons Conference Center - 10100 Burnet Road, Austin, TX 78758

    Please select from the sponsor options listed below:

     

    Title Sponsor
    $5,000 investment (1 opportunity)
    All the benefits of Platinum sponsorship plus:

    ·       PremiumLogo placement on conference bags

     Â·       One full page advertisement in the final symposium program / Inside front or outside back cover

    ·      First choice of One (1) complimentary premium 10 X 10 booth space in the Marketplace

    ·      First choice one ½ hour vendor demo spot

    ·     Five (5) tickets to attend the symposium

    ·       1 year Industry Partner Membership

    ·       Company banner hung in general  session room

    ·       Introduce keynote speaker

     

    Platinum Sponsorship

    $3,000 investment (2 opportunities)

    All the benefits of Gold sponsorship plus:

            ·        Logo on Conference Bags

    ·         One full page advertisement in the final symposium program

    ·         One (1) complimentary premium 10 X 10 booth space in the Marketplace

    ·         One ½ hour vendor demo spot

    ·         Five (5) tickets to attend the entire symposium

    ·         Verbal recognition at the opening keynote, along with two-minute company overview

     

    Gold Sponsorship

    $1,500 investment (5 opportunities)

    All the benefits of Silver sponsorship plus:

         ·        Logo on Conference Bags

    ·         ½ page advertisement in the final symposium program

    ·         One (1) complimentary premium trade show booth space in the Marketplace

    ·         Three (3) tickets to attend the entire symposium

    ·         Three PowerPoint streaming slides created by sponsor to run during lunches and breaks

     

    Silver Sponsorship

    $1,000 investment (5 opportunities)

    ·         ¼ page (business card) advertisement in the final symposium program

    ·         One (1) complimentary tabletop space in the Marketplace

    ·         Two (2) tickets to attend the entire symposium

    ·         Sponsor logo to appear on conference website with a link to the sponsor’s website

    ·         Sponsor logo on symposium signage

    ·         Verbal recognition at the opening keynote, with logo on PowerPoint sponsors slide

    ·         Opportunity to enclose a promotional item and/or literature in the symposium registration bags

    ·         Verbal recognition of company and type of sponsorship at monthly luncheons – begins upon receipt of signed agreement and continues through to and including September 2008

     

    Opening Breakfast Sponsor

    $350 investment

    Lunch Sponsor

    $500 investment

    ·         Recognition at the lunch as the exclusive sponsor for the lunch

    ·         Your company logo will appear on conference signage and on signage at the door to the lunch

    ·         Your company logo will appear on the conference web page (no link to sponsor’s website)

    ·         Recognition in the symposium program (logo and website address)

    ·         A three (3) slide PowerPoint presentation to run during lunch

    ·         Opportunity to place company literature on tables and eating areas at lunch

     

    Snack Sponsor

    $200 investment

    ·         Recognition at the lunch as the exclusive sponsor for the break

    ·         Your company logo will appear on conference signage

    ·         Your company logo will appear on the conference web page (no link to sponsor’s website)

    ·         Recognition in the symposium program (logo and website address)

     

    SPONSORSHIP DEADLINES

    To meet our commitment to your sponsorship investment, we ask the following:

    ·         All sponsorship agreements and payments must be received by the ACCA on or before July 31, 2010.

    ·         Inserts and promotional materials received by the ACCA no later than August 12, 2010.

    ·         Please submit two (2) organization logos along with your Sponsorship Agreement. One logo should be a high resolution .eps file, at least 300 dpi, the other a low resolution .jpg or .gif file to be placed on the Sponsors Recognition page of the official conference page of the ACCA website (www.austincontactcenter.org)

     

    Should your organization have a specific need, sponsorship idea, or in-kind suggestion for sponsorship, please contact our office at (512) 322-5648 or info@austincontactcenter.org. We will be happy to explore a way to meet your needs.

    • September 08, 2010
    • 04:30 PM
    • September 09, 2010
    • 05:00 PM
    • J. Neils Thompson Commons Building, 10100 Burnet Road, Bldg 137, Austin, TX 78758

    What are the newest industry trends and what can you do to position yourself for long term success?

    Join us at Fall Symposium 2010 and learn from the best our industry has to offer! Workshops, interactive seminars, a fantastic marketplace, nationally renowned keynote speaker, Bob Furniss, great food, prizes, networking and this year an opening reception and bonus workshop with Tim Montgomery. Only $100!

    We look forward to seeing you in Austin September 8 & 9, 2010 at the UT Commons at the Pickle Research Center.

    >>view agenda

    September 8, 2010 / 4:30PM-7:00PM

    September 9, 2010 / 7:30AM-5:00PM

    J. Neils Thompson Commons Building, 10100 Burnet Road, Austin, TX  78758

    $100 Early Registration before August 1st 

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    Host Hotel

    ACCA conference rate $109.99/night

     

    REGISTRATION INFORMATION

    1. Early Registration Discount-available to everyone until July 31 for only $100 includes Opening Reception and Bonus Workshop with Tim Montgomery on September 8th 
    2. Member Rate - after July 31 is $150; your email address must be in the membership database in order to receive member rate. If you are sure that your company is a member click here for information: member FAQ
    3. Multiple Registrations - available online
    4. Name Badges - Double check your registration information before clicking "CONFIRM". Your information will be used to create your name badges. 
    5. Vendor Guest & PTMA Rate- Please make sure that you know your Discount Code before you register and that you click on the correct registration option.
    • September 08, 2010
    • 04:30 PM
    • September 09, 2010
    • 05:00 PM
    • UT Commons Conference Center
    • 14

    "The ACCA Fall Symposium offers a great opportunity to meet new customers and thank current ones."  Expected attendence is 150+ Front Line Supervisors, Trainers, HR and WFM professionals.

     

    The Commons Conference provides a unique venue with Exhibitors set up in the Atrium in the heart of the conference space.  All meals and breaks are served here and general session and breakout rooms are tightly clustered around the atrium. 

     

    >>Donwload Exhibitor / Sponsor Brochure

     

     

     

    • October 07, 2010
    • 04:30 PM - 06:30 PM
    • Mama Fu's Asian House, 100 Colorado, Austin, TX, 78701, (512) 637-6774

    Jingle Bells, Jingle Bells, Jingle all the way...

    Tired of the same old holiday parties?

    Join us Ocotber 14, 4:30-7:00PM at Mama Fu's Asian House on Town Lake and learn how to spice up your holiday season!  Mama Fu's will showcase fresh catering ideas and half-price drinks just for ACCA guests.  We'll also have guaranteed party planning ideas, just in time for the holiday season.

    FREE parking at City Hall before 5PM.  Bring your most creative party idea to share and enter to win our very special holiday door prize.  Don't stress, this year's holiday season is in the bag!

    October 14, 2010

    4:30PM-7:00PM

    $15 Members / $20 Non-members

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    • November 11, 2010
    • 11:30 AM - 01:00 PM
    • National Instruments, 11500 N MO Pac Expy, Building C Austin, TX 78759

    The Social Web: what is it and why should I care?

    In a world where a single customer can tell over 300,000 people about your center with one stroke of keyboard, you can't afford not to understand social media. 

    If you are more than a little confused about the practical benefits of this powerful new customer engagement channel, this session is for you. 

     

    November 11, 2010

    4:30PM-6:30PM

    $30 Members / $35 Non-members

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    Speaker Info to Come


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    • December 09, 2010
    • 11:30 AM - 01:00 PM
    • Austin, TX
    • 80

    Contact Center Tour-TBD

     

    Space is limited.

    11:30AM-1:00PM  register_now_button.gif

Past events

July 08, 2010 Top Five Laws of Teamwork
June 18, 2010 ACCA Night at the Ball Park
May 13, 2010 Building Your Talent Pools Though Skill Based Mentoring
April 08, 2010 Dealing With Disgruntled Employees
March 11, 2010 Making Text Work For Your Company
February 11, 2010 Punished by Rewards: A Unique Look at Employee Motivation and Incentives
January 14, 2010 From the Call Center Floor to the Executive Suite
December 11, 2009 Contact Center Tour
November 12, 2009 Back Stage at the Long Center
October 08, 2009 Customer Service Week Happy Hour
September 10, 2009 Symposium Exhibitor Registration
September 10, 2009 2009 Fall Symposium Registration
September 10, 2009 Symposium Sponsor Registration
September 10, 2009 Executive Roundtable Sponsor
August 13, 2009 Farmers Contact Center Tour
July 09, 2009 Employee Motivation and Engagement Round Table featuring Steve Harper & Laurie Alm
June 11, 2009 Summer Networking Social Session
May 14, 2009 Making Automated Self-Service Work for Your Customers and Your Business
April 09, 2009 Mastering the Big 5
March 12, 2009 Workforce Optimization for Contact Centers: A How To Guide
February 12, 2009 American Cancer Society Tour and Home Agent Discussion - AFTERNOON
February 12, 2009 American Cancer Society Tour and Home Agent Discussion - Morning
January 15, 2009 Steve Harper, author of The Ripple Effect: Maximizing the Power of Relationships For Your Life and Business
December 11, 2008 Investing in Wellness: The Benefits of a Healthier Workforce
November 13, 2008 Ready Set WOW!
October 09, 2008 Customer Service Week Happy Hour
August 14, 2008 Gila Corporation Contact Center Tour - Afternoon Tour
August 14, 2008 Gila Corporation Contact Center Tour - Morning Tour
July 10, 2008 Seven Actionable Tactics for Immediate Contact Center Improvements
June 12, 2008 Evening Networking Social - 8 Minute Ripple
May 08, 2008 Inventions & Innovations - How Technology Is Changing Our Lives
April 10, 2008 Design a Maverick life and living
March 13, 2008 Apple Contact Center Tour - 1:00 PM Tour
March 13, 2008 Apple Contact Center Tour - 11:30 AM Tour
March 06, 2008 ACCA @ Skillpoint Alliance Career Fair
February 14, 2008 Improving Productivity through Ergonomics - Live Demo!
February 06, 2008 Confronting the Current Talent Crunch
January 10, 2008 Network & Learning Luncheon
December 13, 2007 Winter Round Table
November 08, 2007 Home Based Agents - on the Call Center Radar
October 18, 2007 2007 Fall Symposium
September 26, 2007 Inside/Out: A Culture of Retention
September 13, 2007 Austin 3-1-1 Contact Center Tour
August 08, 2007 August Networking Luncheon - Manage Employees Legally and Effectively
July 12, 2007 July Networking Luncheon
June 14, 2007 June Networking Luncheon
 

 210 Barton Springs, Suite 400 Austin, TX  78704     Phone: 512.322.5648     Fax: 512.478.8819     Main Email: info@austincontactcenter.org