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Learning Events

multiple online registrations now available

  1. click the "add guest" button after entering your first registration

  2. add as many registrations as you want

  3. the system will process one charge for the total amount

Upcoming events

    • March 11, 2010
    • 11:30 AM - 01:00 PM
    • National Instruments, 11500 N MO Pac Expy, Building C Austin, TX 78759
    • 1

    Text.jpg

    There are 270 million cell phones in America...95% of them have text...cell phone users send and receive more text messages than phone calls...1 trillion text messages were exchanged in 2009...r u TXTNG?

    RSN, text will be a vital part of how organizations communicate. Texting for business helps companies find ways to save money and communicate with their customers and employees in a medium that they prefer. 

    You've seen it on used on shows like American Idol and Dancing with the Stars.  FYI texting is not just for teens and tweens anymore!  The Obama campaign used mobile communications to successfully revolutionize politics.  We've seen it most recently used to raise awareness and money for disaster relief in Haiti.

    March 11, Call center expert Carrie Chitsey, CEO of Austin-based TXT4 CRM, a former call center owner and partner in KPMG Global CRM practice will share how forward thinking call centers are dramatically reducing call center costs while improving customer satisfaction.  Using real world examples from our industry, our speaker will help you understand how your center can integrate text with your IVR and WFM systems as part of a CRM and ERM (employee relationship mangement) strategy.

    • Contact Centers are integrating text with their WFM system to allow employees to report attendance or bid on schedules
    • Goverment contact centers are broadcasting weather or power outage updates via planned text blasts
    • Banks send alerts about account activity to protect against fraud and identity theft
    • Law Enforcement agencies are using text to make it easier for citizens to assist with information reporting

    HBU?  ATEOTD, if your contact center has not figured out how to manage TXT, this  presentation is for you!  We promise it won't be TMI. lol  :)

    March 11, 2010

    11:30AM-1:00PM

    National Instruments, BLDG. C

    $30 Members / $35 Non-members

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    Speaker Info

    Carrie Chitsey is CEO of TXT4 CRM, a MOBILE ENGAGEMENT company. TXT4 CRM partners with companies to design, develop and deploy innovative mobile marketing engagement solutions. She has had a distinguished career selling professional and relationship management solutions to large corporations and small businesses alike. She was responsible for selling and built more than 50 call centers and In 2005, she ventured out to build several of her own large call centers and is still active in the call center outsourcing business. Carrie is recognized by her peers as a Customer Relationship Management strategy innovator and thought leader. www.txt4crm.com



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    • April 08, 2010
    • 11:30 AM - 01:00 PM
    • National Instruments, 11500 N MO Pac Expy, Building C Austin, TX 78759
    • 70

    Dealing With Disgruntled Employees

    seminar description to come...

    April 8, 2010

    11:30AM-1:00PM

    $30 Members / $35 Non-members

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    Speaker Info:

    Presented by Adam Bolond, Attorney with Ogletree, Deaking, Nash, Smoak & Stewart, PA in San Antonio



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    • May 13, 2010
    • 11:30 AM - 01:00 PM
    • National Instruments, 11500 N MO Pac Expy, Building C Austin, TX 78759

    Building Your Talent Pools Though Skill Based Mentoring

    Seminar Description to Come...

     

    May 13, 2010

    11:30AM-1:00PM

    National Instruments, BLDG. C

    $30 Members / $35 Non-members

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    Speaker Info

    Pat Schnee; University of Texas at Austin



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    • June 18, 2010
    • 06:30 PM - 08:30 PM
    • 3400 East Palm Valley Blvd., Round Rock, TX 78665, 512.255.1558

    ACCA Night at the Ball Park

     

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    6:30PM-8:30PM

    $30 members, $35 non members

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    • July 08, 2010
    • 11:30 AM - 01:00 PM
    • National Instruments, 11500 N MO Pac Expy, Building C Austin, TX 78759

    Social Networking for Contact Centers Panel Discussion

    July 8, 2010

    11:30AM-1:00PM

    $30 Members / $35 Non-members

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    Speaker Info



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    • August 12, 2010
    • 11:30 AM - 01:00 PM
    • Austin, TX
    • 80

    Contact Center Tour-TBD

     

    Space is limited.

    11:30AM-1:00PM  register_now_button.gif

    • September 09, 2010
    • 07:30 AM - 05:00 PM
    • J. Neils Thompson Commons Building, 10100 Burnet Road, Bldg 137, Austin, TX 78758

    fs07_2.jpgWhat are the newest industry trends and what can you do to position yourself for long term success? Join us at our fall symposium and learn from the best our industry has to offer! Workshops, interactive seminars, a fantastic marketplace, nationally renowned keynote speaker, great food, fun and networking… the list goes on.

    We look forward to seeing you in Austin September 9, 2010 at the UT Commons at the Pickle Research Center.

    REGISTRATION INFORMATION

    Before you register, please make sure that you have the following ready:

    1. Early Registration Discount-available to everyone until August 11th
    2. Member Rate - your email address must be in the membership database in order to receive member rate. If you are sure that your company is a member click here for information: member FAQ
    3. PayPal - We use Paypal for all credit card payments. Please have your credit card ready.
    4. Multiple Registrations - email info@austincontactcenter.org with the name and email address of each person you want to register.  We'll process the registrations and send you an online invoice
    5. Name Badges - Double check your registration information before clicking "CONFIRM". Your information will be used to create your name badges. 
    6. Vendor Guest & PTMA Rate- Please make sure that you know your Discount Code before you register and that you click on the correct registration option.
    • October 07, 2010
    • 04:30 PM - 06:30 PM
    • Austin, TX

    Customer Service Week Happy Hour

    Location TBD

    • November 11, 2010
    • 11:30 AM - 01:00 PM
    • National Instruments, 11500 N MO Pac Expy, Building C Austin, TX 78759

    Lunch Meeting

    November 11, 2010

    11:30AM-1:00PM

    $30 Members / $35 Non-members

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    Speaker Info



    View Larger Map

    • December 09, 2010
    • 11:30 AM - 01:00 PM
    • Austin, TX
    • 80

    Contact Center Tour-TBD

     

    Space is limited.

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Past events

February 11, 2010 Punished by Rewards: A Unique Look at Employee Motivation and Incentives
January 14, 2010 From the Call Center Floor to the Executive Suite
December 11, 2009 Contact Center Tour
November 12, 2009 Back Stage at the Long Center
October 08, 2009 Customer Service Week Happy Hour
September 10, 2009 2009 Fall Symposium Registration
September 10, 2009 Symposium Sponsor Registration
September 10, 2009 Executive Roundtable Sponsor
September 10, 2009 Symposium Exhibitor Registration
August 13, 2009 Farmers Contact Center Tour
July 09, 2009 Employee Motivation and Engagement Round Table featuring Steve Harper & Laurie Alm
June 11, 2009 Summer Networking Social Session
May 14, 2009 Making Automated Self-Service Work for Your Customers and Your Business
April 09, 2009 Mastering the Big 5
March 12, 2009 Workforce Optimization for Contact Centers: A How To Guide
February 12, 2009 American Cancer Society Tour and Home Agent Discussion - AFTERNOON
February 12, 2009 American Cancer Society Tour and Home Agent Discussion - Morning
January 15, 2009 Steve Harper, author of The Ripple Effect: Maximizing the Power of Relationships For Your Life and Business
December 11, 2008 Investing in Wellness: The Benefits of a Healthier Workforce
November 13, 2008 Ready Set WOW!
October 09, 2008 Customer Service Week Happy Hour
August 14, 2008 Gila Corporation Contact Center Tour - Afternoon Tour
August 14, 2008 Gila Corporation Contact Center Tour - Morning Tour
July 10, 2008 Seven Actionable Tactics for Immediate Contact Center Improvements
June 12, 2008 Evening Networking Social - 8 Minute Ripple
May 08, 2008 Inventions & Innovations - How Technology Is Changing Our Lives
April 10, 2008 Design a Maverick life and living
March 13, 2008 Apple Contact Center Tour - 1:00 PM Tour
March 13, 2008 Apple Contact Center Tour - 11:30 AM Tour
March 06, 2008 ACCA @ Skillpoint Alliance Career Fair
February 14, 2008 Improving Productivity through Ergonomics - Live Demo!
February 06, 2008 Confronting the Current Talent Crunch
January 10, 2008 Network & Learning Luncheon
December 13, 2007 Winter Round Table
November 08, 2007 Home Based Agents - on the Call Center Radar
October 18, 2007 2007 Fall Symposium
September 26, 2007 Inside/Out: A Culture of Retention
September 13, 2007 Austin 3-1-1 Contact Center Tour
August 08, 2007 August Networking Luncheon - Manage Employees Legally and Effectively
July 12, 2007 July Networking Luncheon
June 14, 2007 June Networking Luncheon
 

 210 Barton Springs, Suite 400 Austin, TX  78704     Phone: 512.322.5648     Fax: 512.478.8819     Main Email: info@austincontactcenter.org