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Growing company looking to hire several collectors, bilingual collectors as well.  Dynamic, fun environment with great perks and benefits.  If you have a solid background in a collections environment and are looking for a company that has solid growth, please send me your resume today!

rrogers@kforce.com

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with over 950 properties in more than 100 countries and 155,000 employees at its owned and managed properties. Starwood Hotels is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Méridien, Aloft & Element. Starwood Hotels also owns Starwood Vacation Ownership, Inc., one of the premier developers and operators of high quality vacation interval ownership resorts.

PRIMARY PURPOSE:

Global coordination of real time customer delivery.  Responsible for ensuring daily operation of delivering calls, emails, chats and other customer communication methods to the appropriate Starwood associate or resource.

Key Accountabilities:

•·         Managing direct reports in North America, EMEA and Asia Pecific responsible for regional and WW call delivery.  Set daily and monthly direction for various teams worldwide.

•·         Identify opportunities to improve all aspects of workforce business including more efficient use of resources and delivery of customer contacts.

•·         Interact with IT/Telephony to develop techincal improvements to call routing/delivery.

•·         Build strategy for contingency and redundancy in all centers for Starwood Hotels to ensure recovery from potential outages, weather, etc.  Administer emergency/disaster contact list and notification process.

Qualifications

Knowledge / Qualifications / Skills / Experience:

•·         Extensive knowledge of Call Center operations, workforce tools and practices.

•·         Strong knowledge of technical side of call routing.

•·         Direct experience in running workforce/intraday team across multiple call centers.  Global experience a plus but not required.

•·         Ability to work effectively with others.  Strong analytic and data mining skills.  Experience presenting reports, forecasts and trends.

•·         Bachelor degree in Business or related field.

Primary Location:USA-TX-Austin-Starwood Customer Contact Center - Austin

Schedule:Full-time

Shift:: Day

apply online:   www.starwoodcareers.com          Requisition ID:60099667

Charles Schwab

Charles Schwab’s purpose is to help everyone become financially fit.  Through advocacy and innovation, Schwab has worked to make investing more affordable, more accessible and more understandable for all.  For more than three decades, The Charles Schwab Corporation has been an advocate for individual investors and the independent advisors who serve them.

At Schwab, we respect the unique differences of our employees, our clients and the communities we serve – striving to create a consistent and rewarding employee experience.  If you share our enthusiasm for helping others, building trusted relationships, possess high ethical standards, and have a desire to learn and grow, there’s a place for you at Schwab!

SUMMARY AND RESPONSIBILITIES:

As a Broker Trainee at Charles Schwab, you will be on the “fast-track” to becoming a licensed brokerage representative and will also be responsible for delivering outstanding service to our clients in order to build and maintain client loyalty.  Specifically, you will:

§         Receive paid training (under a Condition of Employment) to acquire the knowledge for, and obtain, Series 7 and 63 broker licenses. 

§         Utilize a passion for customer service, positive energy, and problem solving skills to connect with Schwab’s existing clients via the phone (this is not a face-to-face position).

§         Demonstrate energy, empathy, and problem solving skills while delivering unparalleled value and outstanding service to our clients via the phone

§         Respond to client inquiries including cost basis information, cashiering functions, letters of authorization, powers of attorney, product knowledge support and expanding client experience. 

§         Assess and resolve client questions, helping them to navigate Schwab’s investment products and services.

Once a licensed brokerage representative, you will also:

§         Discuss financial products with clients, including stocks and options, bonds and fixed income products,, mutual funds, ETFs, CDs & money markets, margin loans, and annuities.

§         Place trades, discuss the latest market trends, and provide investment information to clients to empower them to make well informed financial decisions.

§         Uncover business development opportunities and respond to research requests.

Trainees work in small, highly collaborative teams of 10-15 professionals and are paid a salary (rather than the pressure of commissions), and receive additional compensation for overtime hours and shift differentials.  In addition, Schwab’s bonus program rewards high performance and profitable company growth.

Trainees are compensated with an annualized salary of $34,000, with the ability to earn a bonus and the potential for overtime. This salary rate is designed with the assumption that new hires will earn their industry licenses and does not increase following successful completion of those exams.  Employees have the opportunity to increase their base pay as they gain additional experience, training, and performance levels.

**Important note- In order to be considered for this role you must complete a client focus assessment.  Following your submission, you will receive an email from “Schwab Careers” with a link for this assessment. You will not be considered as an active candidate for this position until you complete this assessment.  Therefore, please ensure that your security settings for your email account are set low-enough to receive email responses from Charles Schwab and that you set aside the time required to complete this assessment.**

QUALIFICATIONS:

Required minimum qualifications are:

• Proven ability to be customer service oriented
• Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
• Collaborative and relational work style with proven success in a team environment.
• Desire for growth opportunities and ongoing training
• A passion for the financial service industry and a desire to help clients become financially fit
• Excellent communication and interpersonal skills, especially the ability to listen and to explain complicated subjects
• Intermediate to Advanced technical skills, with the ability to utilize at least 5 different applications at one time, including Windows, internet researching, database systems, and email
• The ability to multi-task, including speaking with customers over the phone, assessing their needs, researching information on the computer and providing clients with options at one time.
• Basic math skills including addition, subtraction, multiplication and division.
• Ability to work a flexible shift, which may include early morning hours, late night hours, or weekend hours
• Ability to work in a structured environment; taking approximately 30 to 60 client calls per day during specified hours as pre-determined by business need
• As a condition of employment, you must pass applicable brokerage industry examinations and become registered no later than 180 days after the start of your Examination Training course, which will be scheduled within the first 150 days of your employment

In addition, ideal candidates will also have the followed preferred qualifications:

• Bachelor’s degree in finance, economics, business administration, or related area
• At least 1 year work experience in financial services, operations, client support, or call center
• Prior experience working in a dual monitor environment and the ability to utilize over 7 open programs at one time is a plus

Interested candidates should apply online at Http://jobsearch.schwab.com/frameset.html?goto=er-viewjob&erjob=193992&eresc=Austincontactcenter

Charles Schwab

Charles Schwab’s purpose is to help everyone become financially fit.  Through advocacy and innovation, Schwab has worked to make investing more affordable, more accessible and more understandable for all.  For more than three decades, The Charles Schwab Corporation has been an advocate for individual investors and the independent advisors who serve them.

At Schwab, we respect the unique differences of our employees, our clients and the communities we serve – striving to create a consistent and rewarding employee experience.  If you share our enthusiasm for helping others, building trusted relationships, possess high ethical standards, and have a desire to learn and grow, there’s a place for you at Schwab!  

SUMMARY AND RESPONSIBILITIES:

As a Series 7 Licensed Brokerage Representative at Charles Schwab, you will be responsible for delivering outstanding service to our clients in order to build and maintain client loyalty.  Specifically, you will:

• Demonstrate a passion for customer service, be a positive role model to colleagues and interface with Schwab’s existing clients via the phone (this is not a face-to-face position).
• Respond to client inquiries including cost basis information, cashiering functions, letters of authorization, powers of attorney, product knowledge support and expanding client experience. 
• Assess and resolve client issues, helping them navigate Schwab’s investment products and services including stocks and options, bonds and fixed income, mutual funds, ETFs, CDs & money markets, margin loans, and annuities. 
• Place trades, discuss the latest market trends, and provide investment guidance to our clients to empower them to make well informed financial decisions.
• Uncover business development opportunities and respond to research requests.

Representatives work in small, highly collaborative teams of 10-15 professionals, are paid a salary (rather than the pressure of commissions), and receive additional compensation for overtime hours and shift differentials.  In addition, Schwab’s bonus program rewards high performance and profitable company growth.

We invest in our employees through several weeks of paid training every year and through an extensive benefits program.  Schwab employees also have the opportunity to take part in community service projects and other company events.

**Important note- In order to be considered for this role you must complete a client focus assessment.  Following your submission, you will receive an email from “Schwab Careers” with a link for this assessment. You will not be considered as an active candidate for this position until you complete this assessment.  Therefore, please ensure that your security settings for your email account are set low-enough to receive email responses from Charles Schwab and that you set aside the time required to complete this assessment.**

QUALIFICATIONS:

Required minimum qualifications are:

• Active NASD Series 7 & 63 (or 66) licenses
• At least one year industry experience and a demonstrated passion for providing client-centric solutions
• A passion for the financial service industry and a desire to help clients become financially fit
• Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
• Excellent communication and interpersonal skills, especially the ability to listen and to explain complex subjects
• The ability to multi-task, including speaking with customers over the phone, assessing their needs, researching information on the computer and providing clients with options at one time
• Intermediate to Advanced technical skills, with the ability to utilize at least 5 different applications at one time, including Windows, internet researching, database systems, and email
• Basic math skills including addition, subtraction, multiplication and division
• Ability to work a flexible shift, which may include early morning hours, late night hours, or weekend hours
• Ability to work in a structured environment; taking approximately 30 to 60 client calls per day during specified hours as pre-determined by business need
• Collaborative and relational work style with proven success in a team environment
• Desire for growth opportunities and ongoing training

In addition, ideal candidates will also have the followed preferred qualifications:

• Bachelor’s degree in finance, economics, business administration, or related area is preferred
• Three or more years experience in brokerage services is a plus
• Prior experience working in a dual monitor environment and the ability to utilize over 7 open programs at one time is a plus

Interested candidates should apply online at Http://jobsearch.schwab.com/frameset.html?goto=er-viewjob&erjob=193898&eresc=austincontactcenter

-Mission driven
-Able to display an other-focused attitude
-Customer service oriented
-Able to multi-task with technology
-Emotionally composed
-An active listener
-An effective communicator
-Adaptable
-A problem-solver
-Able to use probing skills
-Amenable to structure and direction
-Receptive to feedback
-Professional
-Must be 100% fluent in Spanish and English

Become a part of a pro-employee environment! To apply, please visit us online at www.cancer.org/jobs or use the following link: http://careers.peopleclick.com/careerscp/client_acs/external/search.do

RESPONSIBILITIES:
Save lives and fulfill yours as a Cancer Information Specialist at the National Cancer Information Center in Austin, TX! Start your career with the American Cancer Society by working on the front lines of the fight against cancer.

Cancer Information Specialists are responsible for responding to inbound calls from constituents of all backgrounds by providing education, resources, and assistance. Our employees aid those in the fight against cancer by telephonically communicating cancer and organizational information, accepting donations, and connecting callers with appropriate resources. This position requires individuals to listen actively to constituent concerns and resolve caller needs immediately using online databases. Our priority is to serve all constituents with respect, empathy, and exceptional customer service. The starting salary is $27,795/yr with generous benefits. The start date for this position is July 20, 2010.

QUALIFICATIONS:
In addition to being experienced in a service related field and being willing to work schedules ranging outside of standard business hours, successful Cancer Information Specialist candidates will be…
-Mission driven
-Able to display an other-focused attitude
-Customer service oriented
-Able to multi-task with technology
-Emotionally composed
-An active listener
-An effective communicator
-Adaptable
-A problem-solver
-Able to use probing skills
-Amenable to structure and direction
-Receptive to feedback
-Professional

Additional preferred qualifications include college coursework in a related field and English-Spanish bilingual proficiency.

Become a part of a pro-employee environment! To apply, please visit us online at www.cancer.org/jobs or use the following link: http://careers.peopleclick.com/careerscp/client_acs/external/search.do

DMX, Inc. is recognized as an international design think-tank that creates brand experiences for commercial environments using sight, sound, scent, and science as building blocks. Our company’s services include full motion video, music, messages, and environmental scents that provide brand texture for customers and create integrated, multi-sensory environments that drive repeat business.

DMX, Inc has been recognized as one of the “Best Places to Work in Central Texas” for 2007, 2008 and 2009 by the Austin Business Journal, and as one of the “Best Companies to Work in Texas” by Texas Monthly in 2010.  Our headquarters is located in downtown Austin and we offer a variety of excellent perks including a beautiful facility, a fun working environment, free downtown parking and a competitive benefits package.

DMX currently seeks a Director of Customer Service to head up our central Austin call center.  The Director of Customer Service will be a key team member on the operations management team overseeing all post-sales customer service for hardware and service. This position will be responsible for driving and executing the customer support strategy throughout the organization.

In this position, you will manage all customer service activities including:

•·         Manage the day-to-day business and operational activities of the Customer Service function

•·         Manage the customer service budget and have full responsibility for the allocation of financial and human capital resources within your department

•·         Drive initiatives around customer satisfaction and retention efforts and meet/exceed churn metrics

•·         Manage the development of the tools and resources necessary for Customer Service representatives to satisfactorily conduct their jobs.

•·         Work closely with the company's Engineering and Product Marketing functions to ensure that new product releases are seamlessly supported upon their introduction to the market, and to address product issues that may become an issue for customers and customer support.

•·         Represent the customer to all operating areas and communicating issues and trends regarding service issues and recommend and/or facilitate programs to effectively resolve these issues.

•·         Manage and develop the customer service staff including performance development, career pathing, training, motivation, and recruiting

A Successful Candidate will:

•·         Have a bachelor’s degree in a business-related field

•·         Have 5+ years managing customer service and high volume call center-related functions (inside sales experience a plus, but not required)

•·         Possess previous experience in strategic process improvement in a large call center or centralized processing center where phone support is the central component of customer interaction. 

•·         Have strong leadership skills including employee development, coaching and training.

•·         Be an excellent communicator and have worked with all levels of management.   

•·         Have a demonstrated track record of enhancing customer satisfaction and improving support metrics while tightly controlling the costs of providing support services

•·         Have prior responsibility for managing a support group on a P&L basis, and a track record of achieving financial goals and making a consistent contribution to a company's operating profits.

We offer a competitive salary package that includes medical, dental, vision insurance and a 401k with a company match.

We are an equal opportunity employer and a drug-free workplace.

@ Home Reservation Sales Positions

Who Are We? 

 Starwood's Austin Texas Customer Contact Center is one of  8 company operated global Reservation Centers. These centers are located in the USA, Canada, Ireland, Singapore, Tokyo and China. We handle reservations, our loyalty program, email response, and provide customer service for all our brands which include: Sheraton, Westin, W, Luxury Collection, Four Points by Sheraton, Le Meridien, St Regis, and our newest brands Aloft and Element. Our global associates are the voice of our brands who inspire and create memorable experiences for our guests…and have fun along the way!

Why work @home?

As an @home associate you are an employee of Starwood Hotels. You are eligible for benefits such as medical, dental, vision and additional benefits such as hotel discounts all around the world, 401k, paid time off, paid training, eligibility for additional performance incentives and bonuses…. and the added benefit of selecting your shift schedule with available hours. You can work a minimum of 30 hrs per week up to a maximum of 40 hrs per week. You will be required to schedule a minimum of 20 hours on the weekends each month. Why bother with the commute to work!  Be part of a wonderful world - class organization while you work from the comfort of your home.

What will I do?

 Our @home associates interact with hotel guests to handle inquiries and make reservations for Starwood Hotels & Resorts, both domestic and international, by providing excellent service that exceeds guest expectations.

In this role, you will speak to travel agents, our loyalty program members, hotels and the general public in the continental US and Canada.  You will confirm, modify and/or cancel reservations and provide information regarding our properties with a focus on reservation sales through providing positive customer service. There is no telemarketing. Our guests call you for business or leisure wishing to stay at our properties.

What do I need to apply for this opportunity?

Our best associates possess the following: sales/customer service experience, internet/web experience, good typing ability, pleasant voice, self starter, highly motivated, prefer independent work, great technical trouble shooters, and most importantly enjoy helping people!

Reside in the local (for Austin) 512 area code. (You will need to be able to set up a dedicated phone line and when the phone calls are routed to the number, no long distance charges apply)

Training is four weeks Monday through Friday 10:00am to 6:30pm. and begins monthly.  Participation is required at 100% during the full training time. Upon successful completion of training, schedule flexibility will be from 10:00am to Midnight.

Based on the desired qualifications, we will respond via email to applicants that complete the on line application.

Rate of Pay: $9.00 per hour

Monthly Bonuses: Our top performers may be eligible for up to an additional $4.50 premium per hour plus eligibility for other incentives and giveaways

Equipment: Starwood provides a company computer, keyboard, mouse, headset, designated phone and company software.

Associates are responsible for set up of separate designated ISP (modem connection only) and designated phone line (within local 512 calling area) including monthly charges.

apply online at    www.starwoodhotels.jobs/austin