Austin Contact Center Alliance Programs

J.D. Power 2012 Top Drivers of Customer Satisfaction (14 Jun 2012)

Thu, 14 Jun 2012 15:30:00 GMT

Do you love me?
J.D. Power and Associates' 2012 Top Drivers of Customer Satisfaction in the Call Center

J.D. Power and Associates is a leading global marketing information services company that conducts independent consumer surveys of product and service quality, customer satisfaction, and buyer behavior. Each year, J.D. Power interacts with millions of consumers around the world to better understand their opinions, perceptions, and expectations about a variety of products and services.

In this presentation they unveil the current research about customer satisfaction including:

What customers really care about
Why who you know is more important than what you know
The three dynamics changing the role of the call center

Lunch and networking 11:00AM-11:30AM

Program 11:30AM-1:00PM

$30 Members / $35 Non-members

Speaker:

Mark Miller, Senior Director Market Development, Contact Center Practice.

Mark leads global strategy and market development for the Contact Center Practice at J.D. Power and Associates including the

Certified Call Centerprogram, the Certified Technology Service and Support program and contact center performance improvement consulting. He has 17 years of experience in sales, operations and customer experience improvement - several with Fortune 500 companies and large foreign-based service providers.

Symposium Exhibitor (20 Sep 2012)

Thu, 20 Sep 2012 11:00:00 GMT

"The ACCA Fall Symposium offers a great opportunity to meet new customers and thank current ones." Expected attendence is 150+ Front Line Supervisors, Trainers, HR and WFM professionals.

The Commons Conference provides a unique venue with Exhibitors set up in the Atrium in the heart of the conference space. All meals and breaks are served here and general session and breakout rooms are tightly clustered around the atrium.

>>Download Exhibitor/Sponsor Package

ACCA Fall Symposium (20 Sep 2012)

Thu, 20 Sep 2012 11:30:00 GMT

What are the newest industry trends and what can you do to position yourself for long term success?

Join us at Fall Symposium and see what's new in our our industry. Interactive seminars, a fantastic marketplace, nationally renowned keynote speaker, Scott Carbonara, great food, prizes,and networking with old and new friends. Only $100!

We look forward to seeing you in Austin September 22, 2012

>>view agenda

September 20, 2012

Registration opens 7:30AM

Conference 9:00AM-4:00PM

J. Neils Thompson Commons Building,

10100 Burnet Road, Austin, TX 78758

$100 Members Early Registration before Auguat 19th

REGISTRATION INFORMATION

Multiple Registrations - available online
Name Badges - The information you entered when registering will be used to create your name badges.