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-Our Next Event 11:30AM-1:00PM,  August 12, 2010:

Building Your Leadership Strengths

"A coach must think of his/her people in terms of their potential, not just their performance."

Nearly a decage ago, Gallup unveiled the results of a landmark 30-year research project that ignited a global conversatin on the topic of strenghts.  More than 3 million people have since taken Gallup's StrenghtsFinder assessment.  In recent years, while continuing to learn more about strenghts, Gallup scientists have also been examining decades of data on the topic of leadership.  They studied more than 1 million work teams, conducted more than 20,000 in-depth interviews with leaders and, even interviewed more than 10,000 followers worldwide.  The question? "Why do people follow the most important leader in their life"?

During this presentation, participants will learn the results of Gallup's research and how it can impact their development as leaders.  Participants will also discuss the strenghts based movement and how to leverage strenghts and manage gaps. 

Leadership is a learned skill. Attend the ACCA lunch August 12 and learn how to build your personal leadership strenghts.

August 12, 2010

11:30AM-1:00PM

$30 Members / $35 Non-members

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Speaker Info

Bob Lewis, assistant director for University of Texas at Austin Professional Development Center.  He has more than 25 years experience in education, human resources and leadership.  Bob has worked extensively in helping organizations develop talent mangaement processes, coaching and mentoring employees and implementing leadership develoipment programs.  A nationally known speaker his clients include Dell, Home Depot, IBM, American Society for Training and Development (ASTD), Social Security Administration and Society for Human Resources Management (SHRM) 


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bullet_orange.pngWatch That Tone Of Voice

Your Mom was right. It's not what you say, but how you say it. Several times while I was out shopping recently, I've been told things that frankly, weren't that bad, but the tone of voice was so wrong. I walked away not wanting to do business with that company anymore. It reminded me of that game we played a long time ago. You take one sentence and emphasize each word one at a time every time you say the sentence. Something like this:

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bullet_orange.pngHow to Give Balanced Employee Assessments

Employee assessments can be a necessary evil of working in a management position. No one enjoys having to analyze and criticize another individual’s performance or decisions, especially when the results may be unfavorable. The key to making assessments a positive experience for everyone involved is to keep them fair and balanced.

By opening up the floor to your employee to provide their feedback, both your employee and your company stand to benefit from assessments. >> more

 

-MEMBERSHIP INFORMATION

Your membership helps ACCA continue to produce meaningful education and networking opportunities for contact centers in the central Texas area. We are an all volunteer organization and we depend on our members to keep ACCA thriving.

ACCA is a 501c6 non-profit organization geared towards fostering the solutions that meet the needs of the central Texas contact center industry through networking, professional development and community leadership. 


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UPCOMING EVENTS

August 12, 2010 11:30-1:00PM Lunch Meeting - Building Your Leaderhsip Strengths

Fall Symposium 2010     September 8 & 9th   

October 14, 2010 4:30-7:30 - Evening Networking - Mama Fu's Asian House    

>>View Industry Calendar


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 210 Barton Springs, Suite 400 Austin, TX  78704     Phone: 512.322.5648     Fax: 512.478.8819     Main Email: info@austincontactcenter.org